Tridence is available for sales consultations, customer support, billing questions, and urgent website or hosting issues.
Schedule a sales or discovery call
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Visit the Tridence HubSpot scheduling page at https://meetings.hubspot.com/tridence.
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Choose one of the available appointment times shown on the calendar.
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Provide your name, email address, phone number, company information, and reason for the call.
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Confirm your appointment.
HubSpot displays only Tridence's available appointment times. After booking, HubSpot will display a confirmation and send the appointment details to the email address you provided.
Request a support callback
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Open the Tridence AI Concierge.
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Select Customer Support, Billing Question, or Website or Hosting Emergency.
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Provide your contact information and a brief description of the issue.
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Select Request a Callback.
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Submit your request.
Your support request will be recorded, categorized, and routed for review. A Tridence representative will contact you during the available callback hours.
Callback availability
Support callbacks are available Monday through Friday, from 9:00 AM to 3:00 PM Eastern Time. Our schedule follows the America/New_York time zone and adjusts automatically for daylight saving time.
Outside callback hours
For a faster response outside our callback hours, email [email protected]. You may also submit a support callback request, and a Tridence representative will contact you during the next available callback period.
Website or Hosting Emergency
Select Website or Hosting Emergency in the concierge so your request is categorized for priority review. Include the affected website, a brief description of the problem, when the issue began, and any relevant screenshots or error messages.
Do not include passwords, verification codes, payment card information, or other sensitive credentials.
What happens next
Sales appointments are scheduled and recorded through HubSpot. Support, billing, and urgent technical requests are recorded in the Tridence Support Hub with your contact details and a summary of the conversation.
Privacy and data use
Review the Tridence Privacy Policy to learn how information submitted through the Support Hub is collected, used, protected, and retained: https://tridence.com/privacy-policy/